Optima has more than 30 years of continuity and growth. Continuity in client relationships and in our staff. We believe this is unique in the contact centre business. Let us show you what this continuity means for you.”

DON MACLEOD – President

Who We Are

Founded in 1992, Optima is a business services provider specializing in complex customer service outsourcing with a focus on financial services.

Over the years, Optima has developed a reputation for excellence. We have built the most loyal and long-standing group of client relationships in our industry. Optima can be your sole service provider or compliment in-house resources. We offer on-site, hybrid, and work from home service models.

Obviously, solutions for each client vary according to their specific needs. But what every client gets is a committed Optima team that builds and maintains optimal relationships from the moment customers or prospects pick up the phone, open a web-chat, or send an email. We continuously build on our success by learning from each day’s customer interaction.

100% of Optima staff is located within North America.

Our Mission

Optima Communications is dedicated
to being the best at delivering optimum results
through quality customer contact
with value-added servicing to a select a group
of long-term clients.

What We Do

In the simplest terms, we help clients find, connect with, retain, and grow relationships with customers through interactive channels and multiple touch points. We do this maintaining, and even growing, your brand integrity.

Technical Support

Contract/Subscription Renewals

General Customer Support

Specialized Fulfillment
& Written Correspondence

Customer Surveys/Research

Front Office Admin

Back Office Admin

Database Services
& Analytics

Pre-Sales Services

New/First Sales

Post-Sales Services

Benefits of Outsourcing

  1. Increase sales results.
  2. Improve customer service metrics and scalability.
  3. Measurable cost savings.

Ready to Talk?

Do you have a business challenge or opportunity we can help with?