If you pay attention, there’s a lot to be learned by being 30 years in the same business.
One critical lesson is the importance of people over technology. We believe the role technology is enabling our people to be better at human communication skills. Technology should not be racing to replace people. So our people focus is on recruiting and training. Our technology focus is on client data security and training our people.
There’s nothing artificial about the intelligence we’ve gained from 30 years in the contact centre business.