Optima was born in 1992 as a state-of-the-art boutique contact centre. We’re grown continuously over 30 years through a strategy of developing long and deep relationships with a small list of great clients. We optimize their customer relationships, become an essential partner and grow as they grow.
Today, Optima operates a bilingual and omnichannel network of over 500 workstations, through three sites in Toronto and Whitby, Ontario and Montréal, Québec. In addition, we have several hundred agents currently working from home.